EscroWallet

    Terms of Use

    1. General provisions and identification of the Company

    1.1. These Terms of Use (hereinafter — the "Terms") govern the relationship between the Company and the User arising from the provision of access to the software that implements a digital asset escrow protocol (hereinafter — the "Platform", the "Software") available on the domains escrowallet.io and its subdomains.

    1.2. The party providing access to the Platform (hereinafter — the "Company") is:

    • Full legal name: LLC "Sluzhba zanyatosti"
    • OGRN: 1206200006352
    • INN/KPP: 6229095902 / 622901001
    • Registered and correspondence address: 390046, Russian Federation, Ryazan, Mayakovsky St., 1A, office 515
    • Email address for enquiries: support@escrowallet.io

    1.3. EscroWallet is the designation used by the Company to brand the Platform.

    1.4. These Terms constitute a public offer by the Company within the meaning of art. 437 of the Russian Civil Code. Registration on the Platform or any other use of its features constitutes unconditional acceptance of the Terms (acceptance of the offer).

    1.5. Effective date: 3 May 2026. Version: 2.0.

    2. Legal nature of the Platform

    2.1. The Platform is software. The Company grants Users a non-exclusive, revocable, non-transferable licence to use the Platform on the terms set out herein.

    2.2. The Company neither is nor acts as:

    • a credit, financial, payment or microfinance institution;
    • an operator for accepting, holding or transferring money;
    • an exchange operator for digital financial assets or an information system operator within the meaning of Federal Law No. 259-FZ of 31 July 2020;
    • a party to deals entered into by Users via the Platform;
    • an agent, attorney, commissioner, trustee or other representative of Users;
    • an investment adviser or financial consultant.

    2.3. Digital assets are held in escrow on the Platform's technical infrastructure. Transfers of held assets between Users are executed based on their aligned instructions or on rulings issued through the dispute resolution process (section 10).

    2.4. Digital assets (cryptocurrencies, tokens) are not money within the meaning of Russian law. All operations with digital assets are carried out by Users on their own, at their own risk and under their own responsibility.

    2.5. The Company does not assess the economic merits of Users' deals, does not provide recommendations on entering into them and does not guarantee any outcome.

    3. Definitions

    User — a natural person who has reached the age of 18, or a legal entity acting through an authorised representative, using the Platform.

    Account — the set of data that identifies the User on the Platform.

    Deal — an agreement between two Users (a Payer and a Recipient) whose execution is organised through the Platform.

    Payer — the User who deposits digital assets under the terms of the Deal.

    Recipient — the User entitled to receive the held assets upon fulfilment of the Deal's terms.

    Deal Lawyer — an independent specialist chosen by Users from the Platform's registry to review a dispute on a particular Deal as the first instance.

    Senior Arbiter — an independent specialist who performs the appellate review of the Deal Lawyer's rulings.

    Digital assets — cryptocurrencies, tokens and other units of account on distributed ledgers supported by the Platform.

    4. Registration and account

    4.1. To use the Platform's features, the User creates an Account by providing an email address and setting a password, or by signing in via supported third-party services.

    4.2. By registering on the Platform, the User confirms that they:

    • are at least 18 years old;
    • have full legal capacity;
    • have provided information that is accurate and up-to-date;
    • use of the Platform does not contradict the laws of the jurisdiction in which they reside;
    • are not subject to international or national sanctions restricting transactions in digital assets.

    4.3. The User is solely responsible for the confidentiality of their account credentials and bears responsibility for any action taken using their Account.

    4.4. The Company may refuse registration or restrict use of the Account without giving reasons.

    4.5. Use of the Platform by persons under the age of 18 is prohibited. If a minor is found to have registered, the Account will be blocked.

    5. Creating and configuring a Deal

    5.1. The User creates a Deal through the Platform interface, specifying its material terms: the amount, the digital asset and network, a description of the subject matter, the time for performance, conditions of performance and other parameters.

    5.2. Once the Deal is created, the Platform generates a unique address for depositing assets on its technical infrastructure and calculates and displays the Company's fee.

    5.3. The second participant joins the Deal via a unique invite link, expressing agreement with its terms. Without such joining the Deal is not activated.

    5.4. Once activated, the Deal's terms agreed by the Users cannot be changed unilaterally, except as explicitly enabled by the Platform's functionality.

    5.5. The Users themselves determine the economic substance of the Deal. The Company does not control or confirm the Deal's compliance with law, good faith or reasonableness.

    6. Holding digital assets

    6.1. The Payer transfers digital assets only to the address provided by the Platform, on the specified network and in the specified amount.

    6.2. A deposit is deemed received once the transaction has been confirmed on the blockchain, the Platform's blockchain-infrastructure provider has confirmed it and automated checks have completed.

    6.3. From the moment of confirmation, the assets are held in the Platform's technical deposit until the conditions for their transfer to the Recipient or return to the Payer are met.

    6.4. The Company is not liable for:

    • transfers of funds to an incorrect address or on an incorrect network;
    • transfers of an amount different from the one specified;
    • delays in transaction confirmation caused by the operation of the relevant blockchain network;
    • network fees (gas fees) paid by the User;
    • fluctuations in the exchange rate of digital assets while they are held in escrow.

    6.5. The Platform handles held assets strictly in accordance with the Users' instructions and with rulings issued through the dispute resolution process. The Company does not use the held assets for any other purpose.

    7. Execution of a Deal and transfer of assets

    7.1. Once the terms of the Deal are fulfilled, the Payer confirms its completion through the Platform interface. After confirmation the Platform transfers the held assets to the Recipient, less the Company's fee.

    7.2. Where expressly set by the parameters of a particular Deal, the transfer may also occur upon a specific event (for example, expiry of the confirmation period).

    7.3. Held assets are returned to the Payer in the following cases:

    • the second participant refuses the Deal before activation;
    • the set time period expires without the conditions being fulfilled;
    • a corresponding ruling is issued through the dispute resolution process;
    • other circumstances specified by the Deal's parameters.

    7.4. Once an asset transfer has been completed, it is final and cannot be reversed or refunded at the initiative of either party.

    8. The Company's fee

    8.1. For providing access to the Platform's features the Company charges a fee. The fee is calculated and displayed to the User automatically before the Deal is confirmed.

    8.2. The fee may depend on the type of Deal, the volume of digital assets, the selected pricing plan, additional options and other parameters.

    8.3. The fee is deducted by the Platform from the amount of held assets at the moment of transfer to the Recipient, or at another moment set by the Deal's parameters.

    8.4. Blockchain network fees (gas fees) are paid by the Users on their own and are not part of the Company's fee.

    8.5. The Company may change the fee and the way it is charged. Such changes take effect for new Deals from the date the updated pricing is published on the Platform and do not apply to previously activated Deals.

    9. AML checks and risk management

    9.1. Transactions reaching the Platform's infrastructure and the related addresses are subject to automated AML analytics provided by third-party vendors.

    9.2. If a high risk level is detected, the Deal may be paused, escalated for additional review or limited in further processing.

    9.3. The Company may request additional information and documents from the User confirming the origin of the digital assets, the economic substance of the operation and other circumstances of the Deal. Failure to provide the requested information within the set time period is grounds for refusing to process the Deal.

    10. Dispute resolution between Users

    10.1. If a disagreement arises over a Deal, any participant may initiate the dispute resolution process through the Platform interface.

    10.2. A dispute is reviewed in two instances:

    • First instance — the Deal Lawyer. When the Deal is created, the Users pick a Lawyer from the Platform's registry. The Deal Lawyer is an independent specialist, not employed by the Company, who acts under a separate engagement with the Users.
    • Appellate instance — the Senior Arbiter. The Deal Lawyer's ruling may be appealed by either party within the set time period. The Senior Arbiter reviews the appeal and issues a final ruling within the Platform's operation.

    10.3. The parties to the dispute must provide the materials, documents and explanations needed for the review. Failing to do so may result in a ruling being issued based on the available evidence.

    10.4. A Deal Lawyer's ruling not appealed within the set time period, and a Senior Arbiter's ruling, are binding on the Platform and final within its operation.

    10.5. A ruling by a Deal Lawyer or a Senior Arbiter does not constitute the Company's endorsement of any party's position and does not give rise to liability of the Company before the parties to the Deal.

    11. Prohibited actions

    11.1. When using the Platform, the User is prohibited from:

    • carrying out transactions aimed at money laundering or the financing of terrorism;
    • using the Platform to pay for goods, works or services whose circulation is restricted or prohibited by law;
    • providing knowingly false information when registering or using the Platform;
    • creating multiple Accounts to circumvent the Platform's restrictions;
    • using the Platform to take actions that infringe the rights of third parties;
    • using automated means of accessing the Platform (other than officially provided APIs), reverse-engineering the Software, bypassing or breaking security measures;
    • acting to disrupt the operation of the Platform, including load attacks and exploitation of vulnerabilities.

    11.2. A breach of this section is grounds for suspending, restricting or terminating the User's access to the Platform without prior notice.

    12. Intellectual property

    12.1. The Platform, its source code, design, graphic elements, texts, designations and other intellectual property are owned by the Company or used by it on lawful grounds.

    12.2. The User is granted a non-exclusive, revocable, non-transferable licence to use the Platform solely for personal purposes that do not involve generating profit through means beyond its functionality.

    12.3. Any copying, distribution, modification or public use of the Platform and its elements without the Company's written consent is not permitted.

    12.4. The Company may use anonymised information about the operation of the Platform to improve it and for statistical, marketing and other lawful purposes.

    13. Limitation of liability

    13.1. The Platform is provided on an "as is" basis. The Company does not guarantee:

    • uninterrupted and error-free operation of the Platform;
    • any particular economic outcome for the User;
    • preservation of the exchange-rate value of digital assets;
    • compatibility of the Platform with the User's specific software or hardware.

    13.2. The Company is not liable for:

    • acts or omissions of Users and other participants in Deals;
    • the quality, lawfulness or conformity with descriptions of goods, works and services that are the subject of Deals;
    • outages, errors, forks and other features of blockchain networks, blockchain-infrastructure providers and third-party services;
    • the User's loss of access to their credentials, wallets or private keys;
    • actions of third parties who obtained unauthorised access to the User's Account through the User's fault;
    • indirect, incidental and consequential damages, lost profits or reputational harm.

    13.3. The Company's total liability to a User on any grounds is limited to the fees actually received by the Company from that User during the six months preceding the event giving rise to liability, unless mandatory provisions of applicable law provide otherwise.

    14. Suspension and termination of access

    14.1. The Company may suspend or terminate the User's access to the Platform if:

    • the User breaches these Terms;
    • signs of unlawful actions are detected;
    • a competent authority's demand is received;
    • the Account has been inactive for an extended period (over 12 months);
    • other circumstances make it impossible or impractical to continue providing access.

    14.2. The User may at any time stop using the Platform and delete the Account via its settings or by contacting support@escrowallet.io.

    14.3. Termination of access does not release the parties from obligations arising from active Deals and does not cancel the Platform's operations on such Deals taking place at the moment of termination.

    15. Changes to the Terms

    15.1. The Company may amend these Terms. The current version is published on the Platform with the effective date and version number stated.

    15.2. The Company notifies Users of material changes affecting their rights and obligations at least 30 calendar days before they take effect, by sending a notice to the email address provided at registration and by publishing the notice on the Platform.

    15.3. Minor changes (clarifications of wording, fixing typos, updating contact details, changing pricing through the procedure provided) take effect upon publication of the updated version.

    15.4. Continued use of the Platform after the changes take effect constitutes the User's acceptance of the updated version. If the User disagrees, they must stop using the Platform.

    16. Governing law and dispute resolution with the Company

    16.1. The relationship between the Company and the User is governed by the law of the Russian Federation, excluding its conflict-of-laws rules.

    16.2. Disputes between the Company and the User shall be settled pre-trial. Claims should be sent to support@escrowallet.io. The response time on a claim is 30 calendar days from receipt.

    16.3. If no pre-trial resolution is reached, disputes are heard at the place of the Company's location, unless mandatory consumer-protection rules provide otherwise.

    16.4. Disputes between Users on Deals are resolved in the manner set out in section 10 of these Terms.

    17. Closing provisions

    17.1. If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in force.

    17.2. These Terms apply together with the Privacy Policy posted on the Platform.

    17.3. Company details:

    • LLC "Sluzhba zanyatosti"
    • OGRN 1206200006352
    • INN 6229095902, KPP 622901001
    • Registered and correspondence address: 390046, Ryazan, Mayakovsky St., 1A, office 515
    • Email: support@escrowallet.io